Privacy Policy (PIPEDA & CPPA-Aligned)
1. Commitment to Privacy
We are committed to protecting your personal information and handling your data responsibly. Our practices follow the core principles of Canadian privacy law, including transparency, accountability, and data minimization. This policy explains what information we collect, why we collect it, and how it is used.
2. Information We Collect
We only collect information that is necessary to operate our services, improve user experience, and maintain website functionality.
a) Information You Provide
- Name or contact details submitted through forms or support requests
- Email address used for communication or service delivery
- Any information you voluntarily provide when contacting us
b) Automatically Collected Information
When you visit our website, certain technical data may be collected automatically through cookies and analytics tools such as Google Analytics, including:
- IP address (approximate location)
- Device type and browser
- Pages visited and time spent on site
- Referral sources
This information helps us understand how visitors use our website so we can improve performance and usability.
3. Use of Cookies and Analytics
We use cookies to:
- Maintain basic website functionality
- Measure traffic and performance through Google Analytics
- Improve user experience and content relevance
Cookies do not give us access to your personal devices or files. You may disable cookies through your browser settings; however, some features of the website may not function correctly.
4. Purpose of Data Collection
We collect personal information strictly for legitimate business purposes, including:
- Providing requested services or support
- Communicating with users
- Monitoring website performance
- Preventing fraud or misuse
We do not collect excessive or unnecessary personal information.
5. Data Minimization
We follow a data-minimization approach. This means:
- Only the minimum information required is collected
- Data is retained only as long as necessary for operational or legal purposes
- We avoid collecting sensitive data unless absolutely required
6. Privacy Officer & Contact Information
Under Canadian privacy requirements, we have designated a Privacy Officer responsible for overseeing compliance and responding to privacy-related inquiries.
If you have questions about your data or wish to make a request regarding your personal information, please contact:
Privacy Officer
Email: [email protected]
7. Your Rights
Depending on applicable Canadian privacy laws, you may have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate data
- Withdraw consent where applicable
Requests will be handled within a reasonable timeframe.
8. Policy Updates
We may update this Privacy Policy periodically to reflect legal changes or improvements in our practices. Updates will be posted on this page with a revised effective date.